ap16: Software Solutions

Application Support

Flexible support for any third-party or in-house application, from a single one-off fix to an ongoing agreement that works as part of your team.

About This Service

Not every business has the in-house resources to keep an ever growing estate of business applications running smoothly.  Often relying on a single developer who is either overstretched, or bored half the time as there's nothing to do.  Neither is good for keeping systems supported long-term

ap16 will support third-party and in-house developed applications on whatever terms suit you, from a single engagement to an ongoing monthly arrangement that works as a virtual extension of your own team.

We take ownership

We work to a structured, consistent process and take real ownership of the systems we look after.  We're as comfortable stepping in when a previous provider can no longer support you as we are adding capacity to a stretched in-house team.

In it for the long term

ap16 form long-term, mutually beneficial relationships with our customers, we are partners not just suppliers and we provide continuity over the years!

For example, The Engineering Council, the UK's regulator for the engineering profession, has relied on ap16 for over 15 years. We support their business-critical systems, including the national register engineers and technicians.   We keep its legacy systems running while upgrades and new platforms are delivered alongside them.

Key features:

  • Support for third-party and in-house applications

  • Support for legacy systems including upgrade and migration where needed

  • Enhancements and on-going development alongside support activities

  • Ad-hoc, block-hours or rolling monthly agreements

  • Agreed service levels

Ready to get started?

Contact us today to discuss how we can help with your Application Support needs.

Get in touch

Our partnership with ap16 is fundamental to just about every aspect of our work. They have taken the time to understand our business operation and systems inside out, designing new solutions and even fixing issues others have created. Whenever we experience an issue with a product, the team is always responsive, going to great lengths to support us. Ultimately it does feel like the ap16 team is an extension of our own, which is a good measure for any trusted partnership.

David Titmus David Titmus, The Engineering Council

Get in Touch

Have a question, need support, or want to work with us? We’re here to help. Reach out via the form below, email us directly, or connect with us on social media — we’ll get back to you as soon as possible.

Address

51 The Tannery, Lawrence Street, York YO10 3WH

Call Us

0333 666 1616

Email Us

contact@ap16.com

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